Monitor adoption and identify and close opportunities for improved platform and agent usage to expand long-term value Leverage data to articulate ROI consistently and effectively to customer allowing to drive towards business outcomes Lead renewal planning conversations with customers to ensure that solution aligns to business priorities and highlights long-term value Design and lead upsell opportunities that demonstrate solution capabilities Unblock internal escalations by partnering with cross functional teams including product, engineering, product delivery, support, and sales Build relationships and credibility with key contacts at all levels; proactively identify contact gaps and work cross-functionally to foster those new relationships Drive customer satisfaction through impeccable execution & strategic value add, guaranteeing customer renewal 5+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management Ability to travel 10-15% 8+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management Experience in AI/ML technologies in the HR space or working at a fast-growing technology/SaaS company Experience in driving customer renewals and upsell opportunities Excellent problem solving in complex, multi-stakeholder situations Top-level data analysis and synthesis Close attention to detail, basics of project management, and ability to keep multiple trains running at once Strong verbal and written communication skills Experience with public speaking, webinars, and conferences Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions.