Sr. Manager, Account Management

Lead and manage complex sales projects. Resolve complex issues and provide expert guidance. Implement process improvements on a global scale. Collaborate with cross-functional teams to drive sales initiatives. Mentor and develop sales team members. Lead and coach a team of Account Managers against clear commercial outcomes through growth, retention and productivity. Master the use of AI to assess growth and retention opportunity across the book. Partner with Partner, Vendor, Product and other cross-functional teams to remove barriers and improve merchant outcomes. Monitor the effectiveness of the team's motions and act with focused business or process improvements. Own commercial plan and resource allocation, represent SMB work with senior stakeholders 8+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. 10+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience. Proven experience managing account-management teams. A problem-solver who finds a way to meet ambitious financial targets across a full commercial organisation, including course-correcting when needed. Sets measurable expectations, coaches the team, and addresses underperformance promptly and fairly. Uses value, coverage, churn and pipeline data to make explicit resource trade-offs at the market level. Skilled at executive influence and talent development — building alignment, handling conflict, and creating a durable operating cadence for the leadership team.