Sr Sales Manager, Small and Medium Business

Manage a portfolio of high-value SMB clients, ensuring satisfaction, retention, and growth. Identify client needs and recommend tailored solutions to drive business outcomes. Analyze client performance data and market trends to inform strategic recommendations. Collaborate cross-functionally with Sales, Product, and Marketing teams to deliver value. Lead initiatives to improve account management processes and client engagement strategies. Mentor and support junior Account Managers, sharing best practices and insights. Lead and coach a team of Account Managers against clear commercial outcomes. Master the use of AI to assess growth and retention opportunity across the book. Partner with Partner, Vendor, Product and other cross-functional teams to remove barriers and improve merchant outcomes. Monitor the effectiveness of the team's motions and act with focused business or process improvements. 8+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. 10+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience. Proven experience managing account-management teams. A problem-solver who finds a way to meet ambitious financial targets across a full commercial organisation, including course-correcting when needed. Sets measurable expectations, coaches the team, and addresses underperformance promptly and fairly. Uses value, coverage, churn and pipeline data to make explicit resource trade-offs at the market level. Skilled at executive influence and talent development — building alignment, handling conflict, and creating a durable operating cadence for the leadership team.