As a Station Operations Manager (Cold Chain) at Ninja Van in Singapore, Singapore, you are driving the success of our logistics operations, ensuring the timely and efficient delivery of cold chain products to our customers. This critical role entails overseeing the daily operations of our station, managing a team of operations staff, and implementing process improvements to increase productivity and reduce costs. By joining our team, you are contributing to the growth and advancement of the logistics industry, and playing a vital role in shaping the future of e-commerce and cold chain delivery in Singapore. With opportunities for growth and advancement, you are developing your skills and expertise, and taking your career to the next level. The impact and scope of this position are significant, as you are responsible for ensuring the smooth operation of our station, managing performance metrics, and driving continuous improvement.

You are managing the station's performance, ensuring that all standard operating procedures are followed, and that service level agreements (SLAs) are met. Your key responsibilities include:

• Developing and implementing process improvements to increase efficiency and reduce costs


• Managing a team of operations staff, providing coaching and training to ensure that they have the skills and knowledge needed to perform their jobs effectively


• Monitoring and analyzing performance metrics, identifying areas for improvement and implementing changes as needed


• Collaborating with other departments, such as transportation and customer service, to ensure that our operations are aligned and effective


• Implementing and maintaining a quality management system, ensuring that all aspects of our operations meet or exceed industry standards


• Conducting regular audits and inspections to ensure compliance with regulations and company policies


• Utilizing tools and techniques, such as Six Sigma and performance management, to drive continuous improvement and optimize our operations. You are working closely with your team, providing guidance and support, and fostering a culture of continuous learning and improvement. As a Station Operations Manager (Cold Chain), you are leveraging your technical skills, including performance management and SLA management, as well as your soft skills, such as leadership