Warby Parker is on the lookout for a well-rounded Support Engineer to join our Technology Services team. Our team focuses on identifying the root causes of recurring operational challenges and building tools that empower users to self-solve. As our organization has grown, we’ve successfully reduced the volume of incoming support requests year over year. Now, we’re seeking someone with the technical expertise to help us design smarter, more sustainable support systems. Our ideal candidate is a big-picture thinker with a passion for problem-solving. They excel at deploying scalable solutions across our fleet of approximately 4,500 iOS devices, 500 macOS devices, 2,000 ChromeOS devices, and 250 Windows devices. They thrive in collaborative environments, working closely with stakeholders to engineer tools and processes that enhance productivity. Sound like you? Read on! What you’ll do - Design and implement scalable solutions to improve our SaaS ecosystem, leveraging SaaSOps best pr...