We’re growing our Support Operations team to deliver fast, high-quality assistance to Kalshi users. In this role, you’ll be the frontline voice of the platform, helping users navigate prediction markets, troubleshooting issues, and ensuring a smooth trading experience. You’ll improve support processes, maintain documentation, identify patterns in user feedback, and collaborate with Product and Operations to enhance the user journey. This role requires strong communication skills, problem-solving ability, and comfort working in a fast-paced environment.