Team Lead, Trust & Safety Ops (Bangalore)

Locations Supported 🌍 India (Bangalore) - EU hour coverage Relocation available: No Work pattern: This role is remote until we have an office set up in Bengaluru. This role requires weekend and shift work, depending on business needs. About the Opportunity We’re looking for a Team Lead, Trust & Safety Operations to lead MoonPay’s Bangalore-based Trust & Safety Ops analyst team across Fraud Operations and Disputes / Chargebacks workflows. In this role, you will be responsible for leading a team of Trust & Safety Analysts, ensuring operational excellence across fraud alerts, transaction monitoring, manual reviews, disputes handling, chargebacks, and escalations. You will own team performance, coaching, process maturity, operational execution, and continuous improvement - while partnering closely with the Quality Analyst to improve decision quality, consistency, and standards across the team. Your work will directly impact fraud prevention, chargeback rates, customer experience, opera