As a Technical Account Manager, APAC at Harvey, you are driving the transformation of legal and professional services by delivering exceptional post-sales support and technical expertise to our clients across the Asia-Pacific region. This critical role entails managing and resolving complex technical issues, serving as the primary point of contact for APAC customers, and collaborating with our Professional Services team to ensure seamless onboarding and adoption of our cutting-edge AI-powered platform. By joining Harvey, you are contributing to the success of a generational company that is reshaping the future of knowledge work, with 1500+ customers in 60+ countries and strong product-market fit. As a Technical Account Manager, you have the potential to grow and advance in your career, taking on increasingly complex challenges and responsibilities as the company continues to scale and define a new category in the industry.

Your day-to-day activities include managing a portfolio of key accounts, resolving technical escalations, and providing training and support to ensure customer satisfaction and success. Key responsibilities include:

• Developing and maintaining strong relationships with APAC customers, understanding their needs, and providing tailored solutions to drive adoption and retention


• Resolving complex technical issues, collaborating with internal stakeholders, and escalating issues as needed to ensure prompt resolution


• Conducting regular business reviews, providing product updates, and identifying opportunities to upsell and cross-sell our solutions


• Collaborating with the Professional Services team to deliver high-quality implementations and ensure seamless onboarding


• Staying up-to-date with industry trends, competitor activity, and emerging technologies to maintain a deep understanding of the APAC market


• Providing feedback and insights to our Product and Engineering teams to inform product development and roadmap priorities


• Reporting to the Regional Director, APAC, and working closely with the global Technical Account Management team to share best practices and leverage collective expertise. To succeed in this role, you possess a unique blend of technical, business, and interpersonal skills, with experience in post-sales support, technical account management, or professional services,