As a Technical Customer Success Manager at Cloudinary, you are driving the success of our enterprise customers by maximizing the value of our Image, Video and Digital Asset Management platform. This critical role entails building trusted relationships with technical and business stakeholders, ensuring they successfully adopt Cloudinary's solutions and achieve their business objectives. By working closely with cross-functional teams, including Sales, Support, Professional Services, Product, and R&D, you are contributing to the growth and advancement of Cloudinary's industry-leading position in the digital asset management space. The impact of this role is significant, with the potential to influence the success of numerous high-profile customers across the United States, and contribute to the evolution of Cloudinary's product offerings. As the company continues to expand, this position offers substantial growth and advancement opportunities, providing a platform for you to develop your skills and expertise in a dynamic and innovative environment.

Your day-to-day activities as a Technical Customer Success Manager involve a range of key responsibilities, including:

• Developing and executing strategic customer success plans, tailored to meet the unique needs of each enterprise customer


• Collaborating with customers to understand their technical requirements, providing guidance on best practices for implementing Cloudinary's solutions


• Working closely with internal stakeholders to resolve technical issues, escalate concerns, and identify opportunities for growth


• Conducting regular business reviews, analyzing customer health metrics, and identifying areas for improvement


• Staying up-to-date with industry trends, emerging technologies, and new product releases, applying this knowledge to drive customer success


• Identifying and pursuing opportunities for upsell and cross-sell, expanding Cloudinary's footprint within existing customer accounts


• Reporting to the Customer Success leadership team, with a focus on metrics-driven decision making and continuous process improvement. To succeed in this role, you must possess a unique blend of technical and soft skills, including experience with digital asset management, web technologies, and software as a service, as well as excellent communication, project management, and problem-solving abilities.

By joining