Technical Customer Support Specialist

About The Role As a Customer Support Specialist at Alloy, you will be at the forefront of our customers' experience with our software. You will diagnose the root cause of complex data issues and build the durable fixes that stop them recurring. Your technical curiosity is pivotal to delivering unparalleled service and fostering long-term customer relationships. This role provides Tier 2 and Tier 3 support to our growing customer base. You will investigate user, data, configuration and pipeline requests, working through raw retailer files, product and location master data, extractor logic and ingestion behavior to establish what actually went wrong before you fix it, alongside our engineering, data operations and account management teams. You will also own the content that keeps those questions from coming back: help centre articles, onboarding material, and training for new users. We do not have a separate L&D function, so this sits with you. You will be closer than anyone to where