Decagon, the pioneering conversational AI platform, is empowering brands to deliver exceptional customer experiences, and we are seeking a highly skilled Technical Enablement Manager to drive this mission forward. As a Technical Enablement Manager at Decagon, you are instrumental in bridging the gap between our cutting-edge technology and our customers' needs, ensuring seamless onboarding and adoption of our conversational AI solutions. This role matters because it directly impacts the success of our customers, who are industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas. By joining our team in San Francisco, CA, United States, you will be contributing to the revolution of customer experiences, redefining the way brands interact with their customers. With the potential to grow and advance in your career, you will be working at the forefront of conversational AI, driving innovation, and making a tangible impact on the industry.

As a Technical Enablement Manager, your day-to-day activities involve collaborating with cross-functional teams, including sales, customer success, and product development, to design and implement technical enablement strategies that drive customer adoption and satisfaction. Your key responsibilities include:

• Developing and delivering technical training programs for customers and internal stakeholders, focusing on conversational AI and our platform's capabilities


• Creating and maintaining technical documentation, such as user guides, API documentation, and release notes, to ensure seamless onboarding and support


• Collaborating with the product development team to provide feedback and insights on product features and enhancements, ensuring they meet customer needs


• Designing and implementing onboarding processes for new customers, ensuring a smooth transition to our platform


• Analyzing customer feedback and support requests to identify areas for improvement and optimize our technical enablement strategy


• Working closely with the sales team to provide technical support and guidance during the sales process, demonstrating the value of our conversational AI solutions


• Staying up-to-date with industry trends and emerging technologies in conversational