As a Technical Onboarding Project Manager at Wander in Austin, TX, you are the air traffic controller for every new WanderOS account from contract signed to first booking. You own the onboarding pipeline, ensuring seamless integration and exceptional customer experience. This critical role matters because it sets the tone for long-term customer satisfaction and loyalty, driving business growth and revenue. By managing the onboarding process, you contribute to Wander's success in the hospitality and Software as a Service (SaaS) industries. With a focus on workflow scheduling, escalation, and onboarding, you have the opportunity to make a significant impact on the company's bottom line. As you grow in this position, you can expect to take on additional responsibilities, mentor team members, and contribute to the development of new onboarding strategies, leading to advancement opportunities in project management, operations, or customer success.

Your day-to-day activities involve managing the onboarding pipeline, collaborating with cross-functional teams, and ensuring timely resolution of customer issues. Key responsibilities include:

• Developing and implementing onboarding workflows and schedules to ensure efficient and effective customer integration


• Coordinating with internal stakeholders, such as sales, customer success, and support teams, to ensure seamless handoffs and issue escalation


• Analyzing onboarding metrics and identifying areas for process improvement to optimize the customer experience


• Creating and maintaining technical documentation and training materials to support onboarding and customer success


• Managing and resolving customer complaints and issues in a timely and professional manner


• Collaborating with the product development team to provide feedback and insights on customer needs and pain points


• Continuously monitoring and improving the onboarding process to ensure it remains scalable, efficient, and effective. As a Technical Onboarding Project Manager, you leverage your technical expertise, project management skills, and hospitality industry knowledge to drive customer satisfaction and loyalty. You report to the Director of Customer Success and work closely with a dynamic team of professionals who share your passion for delivering exceptional customer experiences.

By joining Wander as a Technical