As a Technical Program Manager, Customer Trust at Harvey, you are driving the development and implementation of cutting-edge information security and artificial intelligence solutions that transform how legal and professional services operate. This pivotal role matters because it ensures the highest level of customer trust, safeguarding sensitive data and fostering long-term relationships with our 1500+ customers across 60+ countries. By joining our team in New York, New York, USA, you are contributing to the success of a generational company at a true inflection point, with strong product-market fit and world-class investor support. The impact and scope of this position are vast, with opportunities for growth and advancement as we scale fast and define a new category in real time. You are shaping the future of legal and professional services, and your work is critical to our mission.

You are managing multiple programs simultaneously, ensuring seamless execution and delivery of high-priority projects. Key responsibilities include:

• Developing and implementing comprehensive information security programs to protect customer data and ensure compliance with industry regulations


• Collaborating with cross-functional teams, including engineering, product, and professional services, to design and deliver AI-powered solutions that meet customer needs


• Conducting audits and risk assessments to identify areas for improvement and implementing remediation plans


• Building and maintaining relationships with customers, understanding their needs, and providing tailored solutions to enhance their experience


• Analyzing industry trends and emerging technologies to inform program strategy and stay ahead of the competition


• Managing program budgets, resources, and timelines to ensure successful delivery and ROI


• Reporting to senior leadership and presenting program status, insights, and recommendations. You are leveraging your technical expertise in information security, artificial intelligence, and program management, combined with your soft skills in communication, collaboration, and problem-solving, to drive results and achieve our goals.

By joining Harvey, you are becoming part of a dynamic team that values innovation, collaboration, and customer-centricity. You are aligning with our company culture and values, which prioritize talent development,