As a Technical Support Analyst at Yuno, you are driving the success of our payment infrastructure, empowering companies to participate in the global market. This role entails providing top-notch technical support to our clients, ensuring seamless integrations and resolving complex issues. Your expertise matters, as you are contributing to the growth and reliability of our payment capabilities, enabling companies to engage customers confidently and maintain global operations. With the scope of this position, you have the potential to make a significant impact on our industry, and your growth and advancement opportunities are limitless. At Yuno, we are committed to fostering a culture of innovation and excellence, and as a Technical Support Analyst, you are at the forefront of this effort, collaborating with high-performing teams to deliver exceptional results.

Your day-to-day activities as a Technical Support Analyst involve analyzing logs, scripting, and troubleshooting network issues, utilizing your expertise in network on chip and technical support. Key responsibilities include:

• Providing technical support to clients via phone, email, or chat, resolving issues promptly and efficiently


• Analyzing logs and system data to identify trends and areas for improvement


• Developing and maintaining technical documentation and knowledge bases


• Collaborating with cross-functional teams to resolve complex issues and improve our payment infrastructure


• Creating and implementing scripts to automate processes and improve efficiency


• Conducting root cause analysis to identify and resolve underlying issues


• Staying up-to-date with industry trends and emerging technologies to continuously improve our technical support capabilities. You will be working closely with our teams, reporting to the Technical Support Manager, and contributing to the development of our technical support strategy. Your technical skills, including proficiency in scripting and log analysis, combined with your excellent communication and problem-solving skills, make you an ideal candidate for this role.

At Yuno, we are passionate about empowering our teams to succeed, and as a Technical Support Analyst, you will be part of a dynamic and innovative company that is shaping the future of payments. By joining our team in Colombia, you will be