As a Technical Support Analyst at Yuno, a leading fintech company in Hyderabad, you are driving the success of our customers by providing top-notch technical support, ensuring seamless integration and operation of our financial technology solutions. This critical role entails collaborating with cross-functional teams to resolve complex technical issues, identify areas for improvement, and implement process enhancements. By joining our team of over 1000 employees, you are contributing to the growth and advancement of the fintech industry, with opportunities to expand your skill set and take on new challenges. With a strong focus on innovation and customer satisfaction, you are playing a vital role in shaping the future of financial technology, and your impact will be felt across the organization. As you grow and develop in this position, you are opening doors to new opportunities for advancement and professional growth.

As a Technical Support Analyst, your key responsibilities include:

• Providing technical support to customers via phone, email, and chat, resolving issues in a timely and professional manner


• Collaborating with internal teams, such as development and operations, to troubleshoot and resolve complex technical issues


• Analyzing customer feedback and identifying areas for process improvements, implementing changes to enhance the overall customer experience


• Developing and maintaining technical documentation, including user manuals and troubleshooting guides


• Staying up-to-date with industry trends and emerging technologies, applying this knowledge to improve our technical support services


• Participating in training and development programs to expand your technical skill set and knowledge of our financial technology solutions


• Working closely with the support team to achieve service level agreements and key performance indicators. You are utilizing your technical expertise, problem-solving skills, and excellent communication skills to deliver exceptional customer support, and you are working collaboratively with our team to drive results. As a member of our support team, you are reporting to the Support Manager and are an integral part of our dynamic and fast-paced environment.

By joining Yuno as a Technical Support Analyst, you are becoming part of a company that values innovation, customer