Technical Support Engineer - Azure Subscription Management Support

Response and Resolution Review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices Participate in communities with peer delivery roles. Develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness Above 3 years of support or equivalent experience including a customer facing or customer support roles OR at least 5 years work experience in the IT industry Understanding of cloud vs. on premise computing. Familiarity with fundamentals of cloud computing. Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions) is a plus. Understanding of the Azure, AWS, or other cloud services is a plus, (such as any certificate of Azure and AWS) Strong communications skills Effective, polished interaction with customer to gather information quickly; perform effective troubleshooting, communicate next steps and status, and drive to resolution Demonstrable troubleshooting skills Cross-team collaboration Logical and critical thinking Passion for technology and customer support Japanese Language: fluent in reading, writing and speaking English Language: confident in reading and writing; moderate spoken English skills