As a Technical Support Engineer at HappyRobot, you are driving the infrastructure for enterprises to build and orchestrate AI workforces, making a significant impact on the future of autonomous operations. This role entails providing top-notch technical support to ensure seamless integration and functionality of our AI workers across various voice, email, and enterprise systems. By joining our team in Madrid, Madrid, Spain, Madrid, you are contributing to the success of global enterprises and shaping the industry's landscape. The scope of this position is vast, with opportunities to collaborate with cross-functional teams, lead knowledge management initiatives, and foster customer satisfaction. As HappyRobot continues to grow and expand its reach, this role offers immense growth and advancement potential, allowing you to develop your skills and expertise in a dynamic and innovative environment.

Your day-to-day activities as a Technical Support Engineer will involve:

• Leading cross-functional teams to resolve complex technical issues and ensure prompt resolution


• Developing and implementing knowledge management systems to enhance customer satisfaction and reduce support queries


• Collaborating with logistics and infrastructure teams to optimize AI workforce performance and scalability


• Providing expert technical guidance and support to customers, ensuring seamless integration and adoption of our AI solutions


• Analyzing customer feedback and market trends to inform product development and improvement


• Working closely with internal stakeholders to identify areas for process improvement and implement changes


• Staying up-to-date with industry trends and emerging technologies to continuously enhance our AI workforce capabilities. You will be reporting to a senior technical lead and working closely with various teams, including sales, marketing, and product development. To excel in this role, you will need to possess strong technical skills, excellent communication and leadership abilities, and a customer-centric approach.

By joining HappyRobot, you are becoming part of a pioneering company that is revolutionizing the way enterprises operate. Our company culture is built on innovation, collaboration, and a passion for AI and automation. As a Technical Support Engineer, you will have access to career development opportunities, training, and mentorship to help