Technical Support Engineer

We’re looking for an enthusiastic and highly motivated Technical Support Engineer to identify, diagnose and resolve customers issues. The Technical Support Engineer will be a part of PlainID’s Professional Services team.This is an exciting opportunity to work in a challenging, fast-paced environment in a high-performance team. Here at PlainID, we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential.Job DescriptionTaking ownership of customer issues reported by customers and prioritizing them based on urgency and importanceResearching, diagnosing, troubleshooting issues and identifying solutions to resolve system issuesCoordinating support case resolution with the appropriate internal teams: Sales, Professional Services, ProductFollowing standard procedures for proper escalation of critical or unresolved issues