About UsOligo is a fast-growing cybersecurity startup transforming how organizations protect their applications, cloud environments, and AI systems at runtime. Backed by top-tier investors including Greenfield Partners, Red Dot Capital Partners, Lightspeed, Ballistic Ventures, and TLV Partners, we're on a mission to make real-time security a reality.Oligo's industry's leading runtime security platform built to stop attacks in real time without stopping the business. We transform security from passive visibility to active protection across applications, cloud services, workloads, and AI systems. By uncovering the deepest layers of what actually runs in production, Oligo helps organizations prioritize exploitable vulnerabilities, detect malicious behavior as it happens, and stop modern attacks in their tracks.We're looking for a VP of Customer Success to lead and grow our Customer Success organization as we scale our footprint with enterprise customers. You'll take ownership of our existing CS team, growing and developing the team further, while also personally managing a portfolio of strategic accounts. A core focus of this role is driving renewals and upsell/expansion revenue you'll own retention and growth within our existing customer base as a key lever for the company's overall growth.ResponsibilitiesOwn renewals and expansion revenue as a primary goal - drive net revenue retention (NRR) through proactive renewal management and upsell/cross-sell strategyLead, manage, and grow the Customer Success team, including hiring, onboarding, coaching, and performance management as the team and customer base expandPersonally own and manage a portfolio of key strategic accounts, alongside overseeing the team's accountsOwn the post-sale customer lifecycle end-to-end: onboarding, adoption, health scoring, renewals, and expansionBuild and continuously improve a renewals and expansion motion, including forecasting, pipeline management, and risk mitigation for at-risk accountsDefine and evolve the CS strategy, playbooks, and processes to maximize retention and drive growth within the existing customer baseServe as a senior, technically credible point of contact for our largest and most complex enterprise accountsPartner closely with Sales on renewal and expansion opportunities, and with Product and Support to ensure a seamless customer experience and to feed customer insights into the roadmapDevelop and own CS metrics and reporting (health scores, churn risk, NPS/CSAT, renewal and expansion forecasting) and report on them to executive leadershipAct as an escalation point for critical customer issues, partnering with the Support team on technical or security-related concernsBuild strong relationships with CISOs, security engineers, and other technical stakeholders within customer organizationsRepresent the voice of the customer in internal strategy and product discussions