Associate Account Manager

The Associate Account Manager role at New Relic in Dublin, Ireland sits at the heart of our customer‑success engine, driving adoption of our observability platform across fast‑growing enterprises. You will be the trusted advisor who translates complex performance data into actionable insights, helping clients unlock value from every line of code. By partnering with sales, product, and engineering, you ensure seamless onboarding, expand usage, and protect revenue, directly influencing New Relic’s market leadership in cloud‑native monitoring. This position offers a clear pathway to senior account leadership, giving you the chance to deepen industry expertise, lead cross‑functional initiatives, and shape the future of digital performance analytics.

- Own the end‑to‑end customer lifecycle for a portfolio of strategic accounts, from onboarding to renewal and expansion.
- Conduct data‑driven health checks and performance reviews, translating telemetry into business outcomes.
- Collaborate with solutions engineers and product managers to tailor feature roadmaps and drive adoption of new observability capabilities.
- Manage escalations proactively, delivering timely resolutions and maintaining high Net Promoter Scores.
- Develop and execute account growth plans, identifying upsell and cross‑sell opportunities that align with client objectives.
- Track key metrics in CRM and analytics tools, reporting progress to the regional Account Management Lead and senior leadership.
- Mentor junior team members, sharing best practices in stakeholder management and technical storytelling.

The New Relic culture champions curiosity, transparency, and impact—values that resonate with innovators who thrive in a data‑centric world. As an Associate Account Manager, you’ll benefit from continuous learning programs, certifications in cloud observability, and mentorship from industry veterans. Dublin’s vibrant tech ecosystem provides a dynamic backdrop for professional growth, while New Relic’s global footprint offers exposure to cutting‑edge technologies and industry trends such as AIOps and real‑time analytics. Join us to accelerate your career, shape how the world monitors its digital experiences, and enjoy a collaborative environment where every insight you deliver fuels both client success and your own advancement.