Customer Experience Program Manager - CTJ - TS/SCI

Drive and effectively manage strategic and complex projects with executive visibility and critical dependencies across a variety of cross functional teams. Interface with customers and/or internal stakeholders to gain necessary information to align project timelines, provide updates, and adapt plans to changing goals. Manage engineering projects through Azure Dev Ops (ADO) or like engineering services tool, focused on prioritization, planning, scheduling, risk management, quality control and effective and efficient decision making for customer projects. Understand the technical challenges, constraints and blockers faced by customers and provide recommendations for solving these challenges by suggesting multiple solutions and workarounds along with pros and cons for each approach, to enable the customer / partner team to successfully deploy solutions Develop a deep understanding of how internal and external customers use Azure to drive adoption and refine and iterate program processes, tools, and strategies based on data and feedback. Embody our culture and values Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development government security screening requirements are required for this role. but are not limited to the following specialized security screenings: The successful candidate must have an active U.S. Government Top Secret/SCI Security Clearance. You will be asked to provide clearance verification information prior to an offer of employment. background check upon hire/transfer and every two years thereafter. Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance Bachelor's Degree Computer Science, Engineering, Data Science, Math, Business, or related field AND 12+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. 10+ year(s) experience managing cross-functional and/or cross-team projects. 10+ year(s) experience leading and managing customer facing projects. Dependable communication skills, verbal and written, with experience communicating to multiple stakeholder groups such as engineering, customers, end-users, and executives. Ability to work in a dynamic, fast-paced environment with lots of context switching. Proven initiative and influence with demonstrated ability to solve multifaceted and complex problems requiring the effort and impact of a diverse cross team. Demonstrated ability to engage with customers and partners to understand their business needs and priorities.