Customer Experience Program Manager

Own the end-to-end customer capacity experience and regional health strategy across Europe, the Middle East, and Africa, balancing customer outcomes, business priorities, operational excellence, and long-term platform sustainability. Define and execute regional capacity management strategies that anticipate demand, address systemic risks, support Azure growth, and enable strategic customer onboarding, large-scale migrations, and emerging business priorities. Champion customer needs and act as the Voice of the Customer (VoC), leading complex capacity scenarios and influencing platform investments, allocation strategies, fulfillment priorities, customer communications, and experience improvements. Drive alignment across engineering, infrastructure, planning, forecasting, supply chain, finance, sales, customer success, support, and operational teams to improve regional readiness, customer success, predictability, utilization, and sustainable cloud consumption. Use data and business insight to guide executive decisions, define regional health metrics and operational key performance indicators (KPIs), and influence analytical models, tooling, automation, product roadmaps, systems, governance, and scalable operating mechanisms. Build, lead, coach, and develop an inclusive team of Capacity Management professionals; establish clear expectations, strengthen organizational health and succession planning, and grow technical, business, and leadership capability across the organization. Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 12+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. 3+ years people management experience.