Customer Success Account Manager

Build and coach others on customer, partner, and internal stakeholder engagement strategies and models, developing and expanding relationships with key business, technical, and executive stakeholders to drive business outcomes. Lead customer relationship management by gathering information on business and technology objectives, partnering with account teams to define customer success plans, and aligning plans to customer transformation priorities. Lead the strategic execution of program planning and customer-facing program reviews, prioritizing engagements and orchestrating delivery resources to drive operational health and achieve agreed-upon customer outcomes. Proactively identify, monitor, and mitigate actual and potential blockers to consumption and adoption through data analysis and customer feedback, mobilizing resources and aligning offerings to maximize value realization, retention, and growth. Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 5+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 5+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience. Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 5+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 5+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience. 5+ years relevant work experience within customer industry. Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification. Project Management Institute (PMI) or equivalent Project Management certification. Prosci or equivalent certification.