Senior Customer Success Engineer

Senior Customer Success Engineer – Cortex by Palo Alto Networks, Singapore
As a Senior Customer Success Engineer you will be the technical champion who ensures our enterprise customers extract maximum value from the Cortex security platform. You partner with sales, product, and support to design, deploy, and optimize AI‑driven threat detection and response solutions that protect critical assets across cloud, on‑prem, and hybrid environments. Your expertise directly influences customer satisfaction, renewal rates, and Palo Alto Networks’ market leadership in zero‑trust security. This role offers a clear pathway to senior leadership in Customer Success, Solutions Architecture, or Product Management, giving you the chance to shape the future of cybersecurity in the Asia‑Pacific region.

- Own end‑to‑end onboarding and adoption of Cortex solutions for strategic accounts in Singapore and APAC.
- Conduct deep‑dive technical workshops, architecture reviews, and proof‑of‑concepts that align with customer risk‑management goals.
- Translate complex security requirements into scalable, automated playbooks using Cortex XSOAR, XDR, and Threat Intelligence APIs.
- Drive continuous improvement by monitoring health metrics, delivering performance dashboards, and proactively resolving issues before they impact operations.
- Collaborate with product engineering to relay customer feedback, influence roadmap priorities, and beta‑test new features.
- Mentor junior success engineers, fostering a culture of knowledge sharing and technical excellence.
- Report to the Director of Customer Success, working within a cross‑functional team that includes sales engineers, threat analysts, and professional services.

Join Cortex by Palo Alto Networks and become part of a purpose‑driven organization that champions innovation, diversity, and relentless security excellence. You’ll benefit from a global learning ecosystem, certifications, and mentorship programs that accelerate your career while you help customers stay ahead of sophisticated threats. Our inclusive culture rewards curiosity, collaboration, and a growth mindset, giving you the platform to become a recognized thought leader in AI‑powered security. In a rapidly evolving cyber landscape, your role as a Senior Customer Success Engineer is pivotal—delivering measurable outcomes that safeguard businesses and drive the next wave of security transformation.