Brandwatch, Customer Success Associate, Sales, APAC, Australia

The Brandwatch Customer Success Associate – Sales, APAC, Australia role at Qriously is your gateway to shaping how brands harness real‑time consumer insights across the dynamic Asia‑Pacific market. Based in Melbourne, VIC, Australia, you will be the trusted advisor who drives adoption, renewals, and expansion of Brandwatch’s analytics platform for a portfolio of high‑growth clients. Your work directly fuels Qriously’s mission to deliver data‑driven storytelling, amplifying client ROI and positioning the company as the go‑to intelligence partner in the region. With clear pathways to senior customer success, account management, and strategic sales leadership, this position offers rapid career acceleration in a fast‑moving SaaS environment.

- Own the end‑to‑end onboarding journey, delivering tailored training and best‑practice workshops that accelerate time‑to‑value.
- Manage a portfolio of APAC accounts, proactively identifying upsell and cross‑sell opportunities to grow revenue.
- Serve as the primary escalation point, troubleshooting technical issues and coordinating with product and engineering teams to ensure swift resolution.
- Track health metrics, churn risk, and NPS scores, delivering data‑rich quarterly business reviews that demonstrate impact.
- Collaborate with sales, marketing, and product specialists to craft renewal strategies and expansion roadmaps.
- Leverage Brandwatch’s analytics suite to translate complex data into actionable insights for clients.
- Report to the APAC Customer Success Lead, contributing to regional strategy and sharing best practices across the team.

Joining Qriously means becoming part of a purpose‑driven culture that values curiosity, collaboration, and continuous learning. You’ll work alongside industry experts in a supportive environment that celebrates innovative thinking and data‑centric decision making. Benefit from structured professional development programs, mentorship from senior leaders, and exposure to cutting‑edge market research technology that is reshaping how brands engage consumers. This role places you at the heart of a rapidly expanding APAC market, offering unparalleled visibility and influence as you help clients unlock the power of Brandwatch insights. If you thrive on building lasting relationships, driving measurable outcomes, and advancing your career in a high‑growth SaaS company, Qriously is the place to make your mark.