Customer Success Manager, Commercial

As a Customer Success Manager, Commercial at Chainguard, you will be the trusted advisor who ensures our enterprise customers unlock the full value of our supply‑chain security platform. You’ll partner with high‑growth SaaS and fintech teams across the United States, remote, guiding them through onboarding, adoption, and expansion to accelerate time‑to‑value while reducing risk in their software delivery pipelines. Your strategic influence will shape product roadmaps, drive renewal rates, and expand commercial footprints, directly contributing to Chainguard’s mission to make secure software the default. This role offers a clear path to senior leadership, with opportunities to lead a growing customer success team, influence go‑to‑market strategy, and become a thought leader in the emerging DevSecOps ecosystem.

- Own the end‑to‑end customer journey for commercial accounts, from kickoff to renewal and expansion.
- Conduct quarterly business reviews, leveraging usage analytics and security metrics to demonstrate ROI and identify upsell opportunities.
- Collaborate with Sales, Product, and Engineering to translate customer feedback into feature enhancements and roadmap priorities.
- Develop and deliver customized enablement programs, workshops, and best‑practice guides that accelerate secure CI/CD adoption.
- Monitor health scores, proactively mitigate churn risks, and champion customer advocacy within Chainguard.
- Lead cross‑functional incident response, ensuring rapid resolution of security incidents and clear communication to stakeholders.
- Report directly to the Head of Customer Success, contributing to team KPIs and sharing insights that shape the commercial success strategy.

Joining Chainguard means becoming part of a purpose‑driven, remote‑first culture that values transparency, continuous learning, and bold innovation. You’ll work alongside industry experts who are redefining software supply‑chain security, gaining exposure to cutting‑edge technologies such as zero‑trust policies, SBOM analysis, and automated policy enforcement. Chainguard invests heavily in professional development—offering mentorship programs, certifications, and conference attendance—to accelerate your growth as a customer success leader. As the market increasingly demands secure development practices, your role will be pivotal in shaping how enterprises protect their codebases, giving you a unique platform to make a lasting impact while advancing your career in a high‑growth, mission‑centric company.