Senior Customer Success Manager - Scaled

Senior Customer Success Manager - Scaled at Chainguard is a high‑visibility role that drives adoption, renewal, and expansion of our cloud‑native security platform for enterprise‑scale customers. As the trusted advisor for our largest accounts, you will shape the post‑sale experience, ensuring that clients extract maximum value from Chainguard’s supply‑chain security solutions while championing best‑in‑class security hygiene across their organizations. Your work directly fuels revenue growth, reduces churn, and positions Chainguard as the industry standard for secure software delivery. Reporting to the Director of Customer Success, you will lead a cross‑functional “success squad” that includes solutions engineers, product specialists, and support analysts, giving you a clear path to senior leadership roles such as Head of Customer Success or VP of Global Accounts as the company scales.

- Own the end‑to‑end success journey for a portfolio of 20‑30 scaled enterprise customers, from onboarding through renewal and expansion.
- Develop and execute strategic success plans that align Chainguard’s security controls with each customer’s risk framework and DevSecOps roadmap.
- Conduct quarterly business reviews, data‑driven health checks, and executive briefings to surface insights, upsell opportunities, and risk mitigation tactics.
- Partner with sales, product, and engineering to feed customer feedback into roadmap prioritization and feature adoption programs.
- Lead proactive adoption initiatives, including workshops, training sessions, and architecture reviews, to accelerate time‑to‑value for supply‑chain security tooling.
- Analyze usage metrics, NPS, and renewal forecasts to drive predictive retention strategies and inform executive reporting.
- Mentor junior success managers and contribute to the evolution of Chainguard’s scalable success methodology.

Chainguard offers a remote‑first culture where curiosity, collaboration, and relentless focus on security excellence thrive. You’ll join a fast‑growing team that is redefining how software is protected at scale, giving you exposure to cutting‑edge technologies such as zero‑trust supply‑chain policies, SBOM automation, and continuous compliance. We invest heavily in professional development—access to industry conferences, certification programs, and internal leadership tracks—so you can continuously sharpen your expertise and accelerate your career. With a clear commitment to diversity, inclusion, and open‑source values, Chainguard empowers you to make a tangible impact on the security posture of the world’s most influential enterprises—all while enjoying the flexibility of United States, Remote work and a benefits package that supports your well‑being and growth.