Customer Success Manager, DX

Customer Success Manager, DX at Atlassian is the linchpin that transforms enterprise‑level developers into lifelong advocates of our Digital Experience (DX) suite. In this role you own the end‑to‑end journey for high‑growth SaaS customers, ensuring they extract maximum value from Jira, Confluence, and our emerging DX integrations. Your strategic guidance drives product adoption, reduces churn, and fuels revenue expansion across the San Francisco, CA, USA market. Reporting to the Director of Customer Success, you will partner with product, engineering, and sales to shape roadmap priorities, while mentoring junior CSMs and building a community of power users. With Atlassian’s rapid global growth, you’ll have a clear path to senior leadership roles, such as Senior Customer Success Manager or Head of DX Success, and the chance to influence the next generation of collaborative software.

- Lead quarterly business reviews and health checks for a portfolio of 20+ enterprise DX customers, translating data insights into actionable adoption plans.
- Drive onboarding, configuration, and integration of Atlassian DX tools, leveraging APIs, CI/CD pipelines, and cloud‑native architectures.
- Act as the voice of the customer, surfacing feedback to product management and influencing feature prioritization.
- Develop and deliver customized training, workshops, and best‑practice playbooks that accelerate time‑to‑value.
- Collaborate with sales and solutions engineering to identify upsell and cross‑sell opportunities, expanding footprint within existing accounts.
- Monitor key success metrics (NPS, renewal rates, usage adoption) and proactively mitigate risk through data‑driven interventions.
- Champion a customer‑centric culture by sharing success stories and advocating for continuous improvement across the DX ecosystem.

Joining Atlassian means becoming part of a purpose‑driven organization where “open company, no bullshit” isn’t just a slogan—it’s a daily reality. Our San Francisco, CA, USA office thrives on collaboration, diversity, and relentless innovation, giving you access to cutting‑edge technologies and thought leaders shaping the future of work. You’ll benefit from robust career development programs, including mentorship, tuition reimbursement, and internal mobility across product lines. As the industry pivots toward integrated digital experiences, the Customer Success Manager, DX role sits at the nexus of technology and business transformation, offering unparalleled visibility and impact. If you’re passionate about turning complex challenges into seamless solutions and want to grow your influence in a world‑class tech ecosystem, Atlassian is the place to accelerate your career.