Launch Operations Specialist

Conduct thorough audits of title setups to ensure launches are seamless Regularly update dashboards/task management queues to ensure that audit tasks are flowing seamlessly and on-time Be operational masters ensuring tasks are completed with established SLAs while maintaining high quality standards Create, maintain and contribute to workflow documentation (e.g. specs, training documentation, tooling guides) for broader use Action on high volume of ad-hoc, complex or high-context tasks in a timely manner Develop operational and technical expertise as it relates to title launches 5+ years in asset and/or project coordination Ability to thrive in a fast-paced environment Experience in fast-paced operational setup where SLA adherence is critical Excellent project management skills and the ability to keep multiple priorities moving at the same time Strong attention to detail and ability to quickly adapt to in-flight project changes and XFN stakeholder requests Adept in project tracking and task management systems such as Airtable and Monday.com Adept in effectively prioritizing high volume of concurrent tasks with expedited timelines Ability to grasp technical workflows quickly Adaptability to switch across different work streams or projects, depending on business needs Experience in working on global teams with diverse backgrounds and perspectives Clear, concise, and flexible communicator Japanese/Korean language skills are a plus, but not required Must be amenable to working hybrid, 2-3 times onsite per week in our Makati office Must be open to a 24/7 shifting schedule (e.g., evening shift on a quarterly basis, as needed)