N-Tech Manager, Technology Systems and Operations - Creative

Act as a key strategic partner to Games and VFX studio leadership and cross-functional business units, aligning technology support roadmaps with long-term studio goals to drive innovation, efficiency, and seamless integration of Games and VFX production workflows. Build and develop a high-performing team, fostering an environment of growth, technical excellence, and innovation while leading the evolution of technical support services, ensuring scalability, security, and operational excellence. Champion user-centric, efficient technology experiences across all Games and VFX studio operations. 10+ years' experience managing technical operations or technology support in Games, VFX, animation, or similar production environments, with at least 5 years in a leadership or managerial role. Deep understanding of Games and/or VFX pipelines, real-time rendering, and DCC and engine tools (e.g., Maya, Nuke, Unreal Engine, Unity) Strong understanding of studio network architecture, high-performance storage solutions, and cloud-based Games and/or VFX production environments. Hands-on experience with Games/VFX tools, pipelines, automation, and other related systems. Proficiency with remote and virtualized workstation technologies (Teradici, Parsec, Citrix, VDI). Excellent cross-functional leadership and problem-solving skills, with the ability to bridge gaps between creative and technical teams. Ability to work independently and drive alignment amid ambiguity with minimal supervision. Ability to translate complex technical challenges into actionable strategies for executives, developers, and creative teams. Experience making informed, agile decisions and executing them quickly at the global/regional level. Expertise in utilizing metrics and data to analyze and assess business priorities, drive decision-making, set strategy, and measure success in achieving organizational goals. Proficiency with JIRA, Confluence, Tableau, Zendesk, and other ITSM tools. Experience working with distributed and remote teams in a global Games/VFX production environment. Ability to represent the greater organization's mission and vision to teams and stakeholders. Passion for games, VFX, animation, and entertainment technology. Flexibility in working hours to meet the needs of the business. Implement best practices for technical support, issue resolution, and incident management, ensuring rapid response and minimal disruption to Games and VFX studios. Establish and refine operational procedures, leveraging data-driven insights to optimize efficiency and scalability while ensuring optimal resource utilization. Collaborate with cross-functional teams to improve supportability and proactively address recurring technology challenges across Games and VFX production pipelines. Develop root cause analysis reports, identify trends, and implement proactive solutions with the Workforce Productivity teams to mitigate recurring issues. Develop and conduct training programs for internal teams and external partners, promoting best practices and technological literacy.