Program Manager, UCAN Marketing Operations & Production

Program Execution & Change Management Partner with Marketing and Product to identify and prioritize tooling and workflow improvements that simplify complex processes globally. Author business cases & requirements, program charters/briefs, to translate business needs into actionable programs. Define scope and work breakdown structures for programs, with clear resource coordination across cross functional teams. Strategize and implement change management plans for new products or operational processes, partnering with global teams and key stakeholders to minimize operational friction. Craft stakeholder communications, contribute to best-practices documentation, and directly address challenges that emerge during rollout. Activate and lead change across complex and matrixed organizations. Collaborate on build-vs-buy decisions. Coordinate end-to-end rollout of new technology and features via implementation plans, change management, and adoption tracking across Global Marketing. Coordinate with Product and Engineering to connect the dots across roadmaps; bundling related feature delivery and reducing silos in service of shared architecture. Manage vendor and third-party tool relationships, including onboarding and contract renewal. Facilitate communication and drive alignment with team leads and managers on program priorities, roadmap, and execution status. Working technical fluency: comfortable with systems and workflow architecture, evaluating and managing first- and third-party technology solutions, including vendor onboarding and contract renewal, and holding informed conversations about data pipelines, integrations, and technical trade-offs with engineering partners. 10+ years of experience in program management, driving cross-functional programs from scoping through execution. Experience writing business use cases, requirements, or lightweight BRDs to translate business needs into actionable scope. Knowledge of the product development workflow strongly preferred, project management, user acceptance testing, and workflow documentation development. Experience with techniques and tools that drive process efficiency and continuous improvement, including defining KPIs and success metrics for hypotheses, new workflows and features. Experience leading change management and rollout plans for new tools, products, or processes across cross-functional or matrixed teams. Strong communication skills with proven ability to socialize, explain, and build shared understanding of new and complex strategies, practices, and workflows. Ability to manage and operate in ambiguous situations and think on your feet to solve challenges and problems. Ability to multitask and handle a heavy volume of work, supervising several projects in various stages. Ability to identify technical and integration risk early, and to translate technical complexity into clear, actionable guidance for non-technical stakeholders.