Senior Customer Success Manager

Senior Customer Success Manager – Samsara (Mexico, Remote)
Samsamara’s rapid expansion in IoT‑enabled fleet management and cloud data services demands a seasoned leader who can turn complex data into measurable outcomes for our enterprise customers. As a Senior Customer Success Manager, you will own the end‑to‑end journey of high‑value accounts, driving adoption of our SaaS platform, accelerating value realization, and championing continuous improvement across Business Intelligence, Data Management, and Satellite Communication solutions. Your strategic insights will shape product roadmaps, influence cross‑functional initiatives, and directly impact SaaS revenue growth and customer retention in the fast‑moving industrial IoT space. This role offers a clear path to senior leadership, with opportunities to expand into regional or global customer success leadership as Samsara scales its global footprint.

Key Responsibilities & Skills
- **Own the customer lifecycle** from onboarding through expansion, ensuring 95%+ product adoption and renewal rates.
- **Lead quarterly business reviews**, translating fleet telemetry and analytics into actionable ROI narratives for C‑suite stakeholders.
- **Collaborate with Sales, Product, and Engineering** to prioritize feature requests, resolve escalations, and co‑design custom solutions that align with IoT and cloud data strategies.
- **Develop data‑driven success plans**, leveraging advanced analytics, KPI dashboards, and predictive modeling to anticipate churn and identify upsell opportunities.
- **Mentor a distributed team of Customer Success Associates**, fostering a culture of proactive problem‑solving and continuous learning.
- **Drive advocacy programs**, cultivating reference customers and case studies that showcase Samsara’s impact on operational efficiency and safety.
- **Report to the Director of Customer Success**, providing regular insights on health scores, NPS trends, and expansion pipelines.

Ideal candidates combine deep SaaS expertise with a strong grasp of industrial IoT, fleet management, and cloud data ecosystems. Required skills include excellent communication, strategic thinking, advanced Excel/SQL or BI tools, and a proven track record of managing enterprise accounts in a remote, multicultural environment.

Why Join & Benefits
At Samsara, we empower innovators who are reshaping the future of connected operations. Our culture celebrates curiosity, data‑driven decision‑making, and a relentless focus on customer outcomes—values that align perfectly with a senior success leader eager to make an impact. You’ll gain access to world‑class learning resources, mentorship from industry veterans, and a clear promotion ladder toward senior leadership or product strategy roles. Working remotely from Mexico, you’ll join a globally distributed team that values flexibility, work‑life harmony, and inclusive collaboration. As the IoT market accelerates, your role will be pivotal in guiding enterprises through digital transformation, positioning you at the forefront of technology trends while enjoying competitive benefits, generous equity participation, and the excitement of building the next generation of intelligent, data‑powered fleet solutions.