Senior Operations Manager, Enablement - Delivery

Senior Operations Manager, Enablement - Delivery at Snorkel AI is a high‑visibility role that drives the seamless execution of our AI‑powered data labeling and model training pipelines. Reporting directly to the VP of Delivery, you will orchestrate cross‑functional initiatives that blend change management, learning and development, and rigorous quality assurance to accelerate product rollout for enterprise customers. Your work directly fuels Snorkel AI’s mission to democratize machine learning, positioning the company at the forefront of the generative AI and genetics data ecosystems. With a hybrid footprint in New York City, NY (Hybrid) and San Francisco, CA (Hybrid), you will influence a global team, shape operational standards, and build a career path toward senior leadership in AI operations and enablement.

- Lead the design and deployment of scalable enablement programs that upskill internal crowdsourcing teams and external partners on Snorkel’s data‑centric AI platform.
- Drive change management initiatives that streamline workflow adoption, reduce friction, and improve time‑to‑value for new model releases.
- Partner with Learning & Development to craft curriculum, certification tracks, and continuous learning loops that embed best practices in genetics‑aware data annotation.
- Oversee quality assurance processes, establishing KPIs, audit frameworks, and feedback loops to maintain >99% data integrity across all delivery pipelines.
- Coordinate with product, engineering, and client success to translate technical requirements into actionable operational plans and ensure on‑time delivery.
- Mentor a distributed team of enablement specialists, fostering a culture of curiosity, data‑driven decision‑making, and relentless improvement.
- Analyze performance metrics, surface insights, and recommend strategic enhancements that scale Snorkel AI’s delivery capability across both NYC and SF hubs.

Joining Snorkel AI means becoming part of a purpose‑driven, fast‑growing organization that values curiosity, collaboration, and impact. Our culture celebrates bold experimentation, diversity of thought, and a relentless focus on ethical AI—perfect for professionals who want to shape the future of machine learning in genetics and beyond. You’ll gain unparalleled exposure to cutting‑edge AI technologies, work alongside world‑class researchers, and receive continuous mentorship that accelerates your professional growth. As the industry pivots toward data‑centric AI, the Senior Operations Manager, Enablement - Delivery role offers a unique platform to influence product strategy, drive operational excellence, and cement your reputation as a leader in AI enablement. Embrace the opportunity to make a tangible difference while enjoying flexible hybrid work arrangements in New York City, NY (Hybrid) and San Francisco, CA (Hybrid), comprehensive benefits, and a clear trajectory toward executive leadership.