Job Description
Engage with customer IT and business leaders to understand their application, agent, data, and AI priorities, and design secure, scalable solutions that drive business value, customer confidence, and production adoption. Lead technical engagements across architecture design, proof of concepts, pilots, and production milestones to accelerate adoption of Azure AI Foundry, Agent Factory, GitHub, app platforms, integration services, and supporting data services. Drive next best actions and generate incremental pipeline from each engagement, aligning Factory, Unified ES as Job 2, Azure Accelerate, Accelerate Developer Usage, Grow Data Marketshare and Agentic Modernization, and Win Agent Platform outcomes. Provide delivery oversight and escalation support for key Factory engagements across AI Apps, agents, and app innovation projects, using Factory as a delivery differentiator to accelerate time-to-value. Act as the Voice of the Customer by sharing adoption issues, capacity constraints, product gaps, deployment blockers, platform readiness feedback, and preview limitations with engineering teams to accelerate resolution and improve product outcomes. Support customer and partner skilling through technical workshops, readiness activities, and guidance on AI Apps, agents, GitHub, app modernization, resiliency, and production readiness. Demonstrate a growth mindset by continuously aligning your skills to customer needs, contributing to knowledge sharing, and mentoring others to accelerate customer outcomes. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or equivalent experience. 7+ years experience in AI, GitHub, Agentic DevOps, AI Agent development, cloud, developer, application platform, or agents. In addition, experiences in related technologies such as Cloud Infra/Network, Database, Security, and so on are preferable. Experiences in information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting are plus. 5+ years experience working in a customer-facing role (e.g., internal and/or external). 5+ years experience working on technical projects Technical Certification in AI, Cloud, Developer or Agents (e.g., Azure, Amazon Web Services, Google, GitHub, AI, Agents, Security certifications) Business fluency in Japanese is required