Technical Program Manager II- Windows Customer team

Actively listen to the Windows community through multiple feedback channels, including Feedback Hub, in-product surveys, social media, and self-hosting communities. Design and manage large-scale feedback collection programs that reach hundreds of millions of Windows users while balancing customer experience, business priorities, privacy, reliability, and data quality. Analyze feedback at scale using advanced data-analysis tools for trend detection, sentiment and topic mining, cohort analysis, and outlier identification, while helping improve feedback tools and processes. Represent top and emerging customer issues with product teams from initial detection through planning, design, development, and release. Stay current on and develop an in-depth understanding of changes across multiple product features in pre-release and retail versions of Windows. Identify emerging patterns and regressions early for specific Windows features and drive bugs through resolution with product teams. Respond to customer feedback by sharing status updates and workarounds, educating users, and creating release notes when fixes are available. Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development. OR equivalent experience. 1+ year(s) of experience managing cross-functional and/or cross-team projects. Demonstrated ability to analyze complex problems, evaluate available information, and translate insights into product or service improvements. Knowledge of the Windows operating system, including the ability to understand product features, technical components, and dependencies. Demonstrated ability to communicate technical and customer insights clearly to varied audiences, including customers, engineering and product teams, and leadership. Ability to develop practical solutions by combining analytical thinking, customer insights, and business context. Experience querying and analyzing structured and unstructured data from large-scale or multiple data sources to identify patterns, evaluate implications, and generate actionable insights. Demonstrated ability to understand customer needs and translate customer feedback, insights, and data into actionable product or business outcomes. Demonstrated ability to independently manage multiple priorities and deadlines with attention to detail and consistent follow-through.