Account Manager, Health Plans

The Account Manager, Health Plans at SonderMind is a pivotal, client‑focused role that drives the seamless integration of behavioral health services into health‑plan networks across the Southeast. Based in Atlanta, GA, USA, you will be the strategic liaison between health‑plan partners, our clinical operations, and the technology platform that powers personalized mental‑health care. By cultivating strong relationships, negotiating value‑based contracts, and ensuring compliance with regulatory standards, you directly influence patient access, outcomes, and the growth trajectory of SonderMind’s market share. This position sits at the intersection of health‑plan management and innovative digital care, offering a clear path to senior leadership roles such as Director of Provider Partnerships or Regional Business Lead as you expand the footprint of evidence‑based mental‑health solutions.

- Build and nurture long‑term partnerships with health‑plan executives, care managers, and network administrators.
- Lead contract negotiations, pricing models, and value‑based care agreements that align with SonderMind’s clinical outcomes.
- Analyze utilization data, claim trends, and quality metrics to identify improvement opportunities and drive ROI for plan sponsors.
- Coordinate cross‑functional teams—including clinical, product, compliance, and analytics—to deliver seamless onboarding and ongoing support for plan members.
- Conduct quarterly business reviews, presenting performance dashboards and strategic recommendations to stakeholders.
- Ensure adherence to CMS, HIPAA, and state‑specific regulations while championing best practices in integrated behavioral health.
- Serve as the primary escalation point for plan‑related issues, resolving concerns swiftly to maintain partner satisfaction.

Reporting to the Senior Director of Provider Partnerships, you will collaborate daily with a high‑performing, multidisciplinary team that values data‑driven decision making, empathy, and continuous improvement. Your technical toolkit includes proficiency with EHR integrations, analytics platforms (e.g., Tableau, PowerBI), and familiarity with value‑based care frameworks such as ACOs and MACRA. Strong communication, negotiation, and problem‑solving skills are essential, as is the ability to translate complex health‑plan requirements into actionable project plans that deliver measurable impact.

Joining SonderMind means becoming part of a purpose‑driven organization that is redefining mental‑health access through technology and compassionate care. Our culture celebrates curiosity, collaboration, and a relentless focus on patient outcomes, aligning perfectly with professionals who thrive in fast‑moving, mission‑centric environments. You will benefit from continuous learning programs, mentorship from industry veterans, and exposure to emerging trends like tele‑behavioral health reimbursement and integrated care pathways. As the demand for holistic mental‑health solutions accelerates, the Account Manager, Health Plans role offers unparalleled visibility and influence, positioning you at the forefront of an industry transformation while advancing your career in a supportive, innovative setting.