Account Manager, Health Plans

The Account Manager, Health Plans at SonderMind is a pivotal bridge between our innovative mental‑health platform and the insurance partners that expand access to care. In this role you own the end‑to‑end relationship with health‑plan clients, driving contract negotiations, implementation, and ongoing performance optimization. Your work directly fuels SonderMind’s mission to make therapy universally accessible, scaling our evidence‑based services across the Jacksonville, FL, USA market and beyond. By aligning plan requirements with clinical outcomes, you help shape industry standards for mental‑health reimbursement while positioning SonderMind as the partner of choice. The position offers a clear path to senior leadership, with opportunities to influence product roadmap, lead cross‑functional initiatives, and expand into new regional markets as the company accelerates growth.

- Lead onboarding of health‑plan partners, coordinating clinical integration, data sharing, and credentialing processes.
- Manage contract lifecycle, from negotiation of fee schedules and value‑based agreements to renewal and compliance monitoring.
- Analyze utilization, cost, and outcome metrics to identify improvement opportunities and present actionable insights to plan stakeholders.
- Serve as the primary point of contact for plan representatives, delivering timely issue resolution and fostering long‑term relationships.
- Collaborate with product, clinical, and analytics teams to tailor SonderMind’s offerings to plan‑specific needs and regulatory requirements.
- Conduct quarterly business reviews, showcasing ROI, member satisfaction, and quality metrics to secure continued partnership.
- Track market trends, competitor activity, and policy changes to inform strategic positioning and growth initiatives.

You’ll report to the Director of Provider Partnerships and work closely with a dynamic team of product managers, data analysts, and clinical operations specialists. Success in this role requires a blend of strong analytical acumen, persuasive communication, and deep familiarity with health‑plan contracts, CPT coding, and value‑based care models. Candidates thrive when they are proactive problem‑solvers, comfortable navigating complex stakeholder ecosystems, and adept at translating data into compelling business narratives.

Joining SonderMind means becoming part of a purpose‑driven culture that values empathy, innovation, and evidence‑based practice. We invest heavily in professional development—offering mentorship programs, tuition reimbursement, and pathways to senior leadership for high‑performing Account Managers. As the mental‑health landscape evolves, your expertise will be critical in shaping how insurers support therapeutic care, positioning you at the forefront of industry transformation. SonderMind’s collaborative environment, flexible work options, comprehensive health benefits, and commitment to work‑life harmony make this opportunity uniquely rewarding for professionals eager to make a measurable impact on the future of mental health access in Jacksonville, FL, USA.