Account Manager - West

Account Manager - West at Steno is the trusted champion for our West‑coast firm portfolio, delivering white‑glove, personalized service that turns complex legal workflows into seamless, revenue‑driving experiences. Reporting to the Director of Client Success, you will be the daily point of contact for assigned law firms across the United States, Remote, ensuring they extract maximum value from Steno’s cutting‑edge transcription and AI‑powered documentation platform. Your deep understanding of legal practice management and proactive problem‑solving will directly influence client retention, upsell opportunities, and the overall growth of Steno’s market share in a rapidly evolving legal tech landscape. This role offers a clear path to senior client leadership, with opportunities to shape product feedback loops, mentor junior account specialists, and eventually lead regional client strategy initiatives.

Key responsibilities include:
- Cultivating strong, strategic relationships with firm partners, paralegals, and IT leads to become their go‑to advisor on Steno solutions.
- Onboarding new clients, configuring workflows, and training end‑users on best practices for transcription accuracy and AI integration.
- Monitoring usage metrics, conducting quarterly business reviews, and identifying upsell or cross‑sell opportunities that align with client goals.
- Resolving escalations swiftly, coordinating with product, engineering, and support teams to deliver rapid, data‑driven solutions.
- Maintaining meticulous CRM records, forecasting revenue, and reporting performance against targets to the Director of Client Success.
- Staying current on legal industry trends, compliance requirements, and emerging technologies to provide proactive insights.
- Championing client advocacy internally, feeding real‑world feedback into product roadmaps and marketing narratives.

Joining Steno means becoming part of a purpose‑driven, high‑growth tech company that values collaboration, continuous learning, and innovation in legal services. Our remote‑first culture empowers you to work from anywhere in the United States while staying tightly connected to a supportive, diverse team that celebrates wins together. You’ll have access to robust professional development resources, mentorship programs, and the chance to influence the future of legal tech as the industry embraces AI‑enhanced productivity. At Steno, your impact is visible: you’ll help law firms streamline operations, reduce costs, and deliver better outcomes for their clients—making the legal profession more efficient and accessible. This is a unique opportunity to grow your career while shaping a transformative product that’s redefining how legal work gets done.