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Customer Success Account Manager Jr. (SC - Blumenau)
NuvemshopBrazil, Remote
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Posted on: 22 Oct 2026
Phewnix Understanding of the Job
The actual job requirements can be found on the career page when you apply.
Customer Success Account Manager Jr. (SC - Blumenau) at Nuvemshop is the frontline champion of our merchants’ growth journey, ensuring that every online store built on our platform thrives in Brazil’s vibrant e‑commerce ecosystem. Reporting to the Senior Customer Success Lead, you will own a portfolio of SMB clients, guiding them from onboarding through scale‑up, and turning data‑driven insights into actionable strategies that boost retention, upsell, and lifetime value. This role sits at the heart of Nuvemshop’s mission to democratize digital commerce, directly influencing revenue growth and brand advocacy while positioning yourself for rapid professional advancement into senior success or account management leadership tracks.
- Build trusted relationships with assigned merchants, conducting regular business reviews and proactive health checks.
- Diagnose pain points using Nuvemshop analytics, then design tailored success plans that align with each client’s growth objectives.
- Drive product adoption by delivering hands‑on training, webinars, and best‑practice workshops that empower merchants to leverage new features.
- Monitor key performance indicators (KPIs) such as churn, NPS, and expansion revenue, escalating issues to the Operations team when necessary.
- Collaborate cross‑functionally with Sales, Product, and Marketing to relay customer feedback and influence roadmap decisions.
- Document all interactions in the CRM, ensuring accurate forecasting and seamless handoffs.
- Champion a culture of continuous improvement by sharing success stories and process enhancements in team meetings.
The ideal candidate blends analytical rigor with empathetic communication, thriving in a remote‑first environment while staying connected to the vibrant tech community of Brazil. You should be comfortable navigating SaaS metrics, possess strong problem‑solving abilities, and demonstrate a passion for helping entrepreneurs succeed. Fluency in Portuguese and English, proficiency with CRM tools (e.g., HubSpot, Salesforce) and a knack for virtual presentations are essential. As part of Nuvemshop’s collaborative team, you will receive mentorship from seasoned success leaders, access to industry‑leading training, and clear pathways to senior roles or specialization in product adoption, data analytics, or strategic account management.
Joining Nuvemshop means becoming part of a purpose‑driven culture that celebrates innovation, diversity, and customer obsession. We empower our people with continuous learning programs, certifications, and a supportive remote work policy that respects work‑life balance across Brazil, Remote. As e‑commerce continues to reshape retail, your impact as a Customer Success Account Manager Jr. (SC - Blumenau) will be pivotal in shaping the future of online business. Experience a fast‑paced, high‑growth environment where your ideas are heard, your achievements recognized, and your career trajectory is limited only by your ambition.
- Build trusted relationships with assigned merchants, conducting regular business reviews and proactive health checks.
- Diagnose pain points using Nuvemshop analytics, then design tailored success plans that align with each client’s growth objectives.
- Drive product adoption by delivering hands‑on training, webinars, and best‑practice workshops that empower merchants to leverage new features.
- Monitor key performance indicators (KPIs) such as churn, NPS, and expansion revenue, escalating issues to the Operations team when necessary.
- Collaborate cross‑functionally with Sales, Product, and Marketing to relay customer feedback and influence roadmap decisions.
- Document all interactions in the CRM, ensuring accurate forecasting and seamless handoffs.
- Champion a culture of continuous improvement by sharing success stories and process enhancements in team meetings.
The ideal candidate blends analytical rigor with empathetic communication, thriving in a remote‑first environment while staying connected to the vibrant tech community of Brazil. You should be comfortable navigating SaaS metrics, possess strong problem‑solving abilities, and demonstrate a passion for helping entrepreneurs succeed. Fluency in Portuguese and English, proficiency with CRM tools (e.g., HubSpot, Salesforce) and a knack for virtual presentations are essential. As part of Nuvemshop’s collaborative team, you will receive mentorship from seasoned success leaders, access to industry‑leading training, and clear pathways to senior roles or specialization in product adoption, data analytics, or strategic account management.
Joining Nuvemshop means becoming part of a purpose‑driven culture that celebrates innovation, diversity, and customer obsession. We empower our people with continuous learning programs, certifications, and a supportive remote work policy that respects work‑life balance across Brazil, Remote. As e‑commerce continues to reshape retail, your impact as a Customer Success Account Manager Jr. (SC - Blumenau) will be pivotal in shaping the future of online business. Experience a fast‑paced, high‑growth environment where your ideas are heard, your achievements recognized, and your career trajectory is limited only by your ambition.
Job Overview
Salary:
Not disclosed
JOB TYPE:
Not specified
Experience:
Not mentioned
Job Location:
Brazil, Remote
Job Level:
Not specified
Education:
Graduation
