Manager, Customer Success, EMEA

The Opportunity We're hiring a Manager, Customer Success to lead our EMEA Customer Success team. The team is 5 CSMs today and will grow to 8 in the next year. You'll own the outcomes of every customer we serve in the region across Commercial, Mid-Market, and Enterprise: how fast they get to value, whether they renew, and how much they grow with us. You'll report to our Global Director of Customer Success and be the senior CS leader on the ground in EMEA. This is a full-time leadership role, not a player-coach seat: you won't carry a book of your own, because your number is the team's number. Our EMEA CSMs carry the renewal and expansion number. This is quota-carrying renewals and installed-base account management, not generic customer success: CSMs own retention and expansion across their books and are measured on gross revenue retention and gross expansion ARR. Each segment runs a different motion, from scalable, high-volume playbooks in Commercial, to consultative growth and product