Customer Success Consultant, US

The Customer Success Consultant, US at Zinier Inc is the frontline champion of our AI‑driven field service platform, ensuring that every client extracts maximum value from our solutions. In this high‑visibility role you partner with enterprise customers across North America, guiding them through onboarding, adoption, and expansion phases that directly drive revenue growth and market share for Zinier. Your strategic insights shape product roadmaps and reinforce our position as the industry’s most agile, data‑centric service automation leader. With clear pathways to Senior Consultant, Team Lead, and eventually Customer Success Management, you’ll accelerate your career while shaping the future of field service excellence.

- Own end‑to‑end customer journeys, from kickoff workshops to quarterly business reviews, delivering measurable ROI and renewal targets.
- Diagnose technical issues and orchestrate cross‑functional resolutions with Engineering, Product, and Support, leveraging SaaS, IoT, and AI fundamentals.
- Analyze usage data and health metrics to proactively identify expansion opportunities and churn risks, presenting actionable insights to C‑level stakeholders.
- Conduct product trainings, webinars, and on‑site workshops that boost adoption rates and user proficiency across diverse industries.
- Champion customer advocacy by gathering feedback, influencing product enhancements, and building referenceable case studies.
- Maintain accurate CRM records and performance dashboards, reporting to the Director of Customer Success and collaborating with Sales, Marketing, and Professional Services teams.
- Mentor junior consultants, sharing best practices and fostering a culture of continuous improvement.

Joining Zinier means becoming part of a Remote‑first, purpose‑driven organization where innovation, collaboration, and employee well‑being are core values. You’ll work alongside visionary technologists and industry experts who are redefining how field service teams operate in the age of AI and edge computing. We invest heavily in professional development—offering certifications, leadership training, and a clear ladder to senior roles—so you can expand your expertise in SaaS, AI, and digital transformation. As a Customer Success Consultant, US, you’ll be at the nexus of cutting‑edge technology and real‑world impact, helping Fortune‑500 clients achieve operational excellence while advancing your own career in a rapidly growing market. This is a unique chance to shape customer outcomes, influence product strategy, and thrive in a culture that celebrates curiosity, agility, and results.