Customer Success Manager, Enterprise - Central

The Customer Success Manager, Enterprise - Central at Chainguard is the trusted partner who ensures our largest customers unlock the full security and compliance value of our supply‑chain protection platform. In this high‑visibility role you will own the post‑sale journey for enterprise accounts across the United States, Remote, guiding them from onboarding through expansion and renewal. Your strategic guidance accelerates adoption of Chainguard’s zero‑trust, software‑supply‑chain solutions, directly influencing revenue growth and market leadership in a rapidly evolving cybersecurity landscape. As a senior voice in the customer lifecycle, you will shape best‑practice frameworks, influence product road‑maps, and mentor junior success managers, positioning yourself for future leadership roles such as Director of Customer Success or Head of Enterprise Services.

- Drive end‑to‑end onboarding, configuration, and enablement for enterprise customers, ensuring rapid time‑to‑value with Chainguard’s platform.
- Conduct quarterly business reviews, using data‑driven insights to demonstrate ROI, identify expansion opportunities, and mitigate churn risk.
- Serve as the technical liaison between customers and product engineering, translating security requirements into actionable feature requests.
- Develop and execute customized adoption plans, leveraging deep knowledge of CI/CD pipelines, container security, and policy‑as‑code frameworks.
- Lead cross‑functional initiatives with sales, support, and professional services to resolve complex issues and deliver seamless experiences.
- Mentor and coach junior success team members, fostering a culture of continuous improvement and customer obsession.
- Report directly to the Head of Enterprise Customer Success, collaborating within a globally distributed team that values transparency and data‑driven decision‑making.

Joining Chainguard means becoming part of a purpose‑driven organization that protects the software supply chain for the world’s most critical enterprises. Our culture champions curiosity, collaboration, and relentless innovation—values reflected in our open‑source roots and commitment to developer‑first security. You’ll have access to continuous learning resources, mentorship programs, and a clear path to senior leadership while working on cutting‑edge technology that shapes industry standards. As remote work becomes the new norm, Chainguard offers flexible, United States, Remote arrangements, enabling you to thrive in a supportive environment that celebrates diversity and empowers you to make a tangible impact on global cybersecurity.