Senior Customer Success Manager - APJ

Senior Customer Success Manager - APJ at Chainguard (Australia, Remote) – Join a fast‑growing cloud security pioneer and own the end‑to‑end success journey for our enterprise customers across Australia, New Zealand, Japan, Korea, and Southeast Asia. In this role you will be the trusted advisor who translates Chainguard’s mission—protecting software supply chains—from concept to measurable outcomes, driving adoption, renewal, and expansion. Your deep understanding of DevSecOps, container security, and compliance frameworks (CIS, NIST, ISO 27001) will shape how leading organizations secure their workloads, directly influencing market adoption and revenue growth. With a clear path to senior leadership, you will expand your influence from regional accounts to global strategy, positioning yourself as a thought leader in the APJ security ecosystem.

Key Responsibilities & Skills
- **Own the customer lifecycle** from onboarding through renewal, ensuring health scores exceed targets and churn stays below 5 %.
- **Design and execute success plans** that align product capabilities with customer business objectives, leveraging Chainguard’s CI/CD integrations and policy‑as‑code tools.
- **Drive adoption and expansion** by delivering workshops, executive business reviews, and technical enablement sessions that showcase measurable risk reduction.
- **Collaborate cross‑functionally** with Sales, Product, Engineering, and Support to surface feedback, prioritize feature requests, and resolve escalations swiftly.
- **Analyze usage data and security metrics** to proactively identify opportunities for upsell, cross‑sell, and continuous improvement.
- **Mentor junior CSMs** and contribute to APJ best‑practice playbooks, fostering a high‑performing, data‑driven team culture.
- **Report to the Director of Customer Success**, presenting quarterly business reviews and strategic insights to senior leadership.

Required skills include strong SaaS customer success experience (5+ years), proven track record in cloud‑native security, excellent communication in English (additional APJ language proficiency a plus), and the ability to translate complex technical concepts into business value. You thrive in a remote environment, are comfortable navigating multiple time zones, and excel at building relationships with C‑suite stakeholders.

Why Join Chainguard & Benefits
Chainguard’s culture blends a security‑first mindset with a startup’s agility, empowering you to innovate while enjoying a supportive, inclusive environment. We invest heavily in professional growth—offering continuous learning budgets, conference sponsorships, and clear promotion pathways to senior leadership or product strategy roles. As the industry shifts toward zero‑trust supply‑chain security, your impact will be amplified, positioning you at the forefront of a critical market transformation. Benefit from a flexible remote work policy, competitive health & wellness packages, and a collaborative global team that celebrates diversity and encourages autonomy. This is a unique chance to shape the future of software security in the APJ region while advancing your career with a visionary company that values impact over hierarchy.