Senior Customer Success Manager, Corporate - Life Sciences

Senior Customer Success Manager, Corporate – Life Sciences at AlphaSense, London, UK
AlphaSense is redefining how life‑science organizations uncover market intelligence, and this senior role sits at the heart of that transformation. As the trusted partner for our largest corporate clients, you will own the end‑to‑end success journey—from onboarding cutting‑edge AI‑driven search platforms to driving measurable business outcomes that accelerate drug discovery, market access, and competitive positioning. Your strategic stewardship directly influences revenue growth, client retention, and AlphaSense’s reputation as the go‑to knowledge engine for the life‑science sector. Reporting to the Director of Global Customer Success, you will lead a high‑performing team of analysts and account specialists, shaping best‑practice frameworks that scale across regions. This position offers a clear pathway to senior leadership, with exposure to product roadmap influence, cross‑functional collaboration, and the chance to become a thought leader within a fast‑growing, data‑centric industry.

Key responsibilities and required expertise:
- **Own the customer lifecycle** for Fortune‑500 life‑science firms, ensuring adoption, expansion, and renewal targets are consistently exceeded.
- **Design and deliver tailored success plans** that align AlphaSense’s AI insights with clients’ R&D pipelines, regulatory strategies, and commercial forecasting.
- **Lead quarterly business reviews**, translating usage analytics into actionable recommendations that drive ROI and deepen executive relationships.
- **Mentor and coach a team of Customer Success Associates**, fostering a data‑driven, consultative culture that prioritizes proactive problem solving.
- **Collaborate with Product, Sales, and Marketing** to relay market feedback, influence feature prioritization, and co‑create thought‑leadership content for the life‑science community.
- **Utilize CRM and analytics tools** (Salesforce, Gainsight, Tableau) to monitor health scores, identify churn risks, and implement mitigation strategies.
- **Champion best practices** in compliance, data security, and GDPR within the life‑science context, ensuring client confidence in handling sensitive research data.

Why join AlphaSense in London, UK? Our culture is built on curiosity, impact, and continuous learning—values that resonate deeply with life‑science innovators. You will work alongside world‑class data scientists and industry experts, gaining unparalleled exposure to the latest AI breakthroughs that are reshaping drug development and market intelligence. AlphaSense invests heavily in professional growth, offering executive mentorship, tuition reimbursement, and a clear ladder to senior leadership roles such as Head of Global Customer Success. As the life‑science sector accelerates toward data‑centric decision making, your role will be pivotal in guiding clients through this evolution, positioning you as a strategic advisor at the intersection of technology and healthcare. Join us to amplify your career while empowering the industry’s most critical discoveries.