Customer Success Manager II - EMEA

Customer Success Manager II - EMEA at Tines is a pivotal, customer‑facing role that drives adoption, retention, and expansion of our security‑automation platform across the European, Middle‑East, and African markets. As the trusted advisor for a portfolio of high‑growth enterprise accounts, you will translate complex security use cases into measurable outcomes, ensuring customers achieve their automation goals while championing Tines’ value proposition. Your work directly fuels revenue growth, reduces churn, and positions Tines as the go‑to solution for security teams seeking scalable, low‑code orchestration. With a clear path to Senior Customer Success leadership, you’ll gain exposure to cross‑functional product, sales, and engineering teams, accelerating your professional development in a fast‑moving SaaS environment.

**Key Responsibilities & Skills**
- Own the end‑to‑end customer journey from onboarding through renewal, delivering proactive health checks and value‑realization workshops.
- Drive adoption by designing and executing tailored success plans, leveraging data analytics to identify upsell opportunities and mitigate risk.
- Partner with product and engineering to relay customer feedback, influence roadmap decisions, and pilot new features in a live environment.
- Conduct quarterly business reviews, presenting ROI metrics and strategic recommendations to C‑level stakeholders.
- Resolve escalations swiftly, employing strong problem‑solving skills and deep knowledge of security‑automation workflows.
- Mentor junior CSMs, sharing best practices and contributing to the regional success playbook.
- Report to the Director of Customer Success, collaborating daily with a distributed, remote team of account managers, solutions engineers, and support specialists.

Technical acumen includes familiarity with security operations, SOAR, API integrations, and low‑code platforms; soft skills demand exceptional communication, empathy, and the ability to influence senior executives. You’ll thrive in a data‑driven culture, using CRM and CS tools to track health scores, adoption metrics, and renewal forecasts.

Why Join Tines? We are a fully Remote‑first company that values autonomy, curiosity, and impact. Our culture celebrates continuous learning—offering generous education stipends, mentorship programs, and internal mobility that let you shape your career path. As the security automation market expands, your role as a Customer Success Manager II - EMEA will be at the forefront of protecting organizations worldwide, giving you a purpose‑driven mission and high visibility within the organization. You’ll work alongside industry thought leaders, gain access to cutting‑edge technology, and enjoy flexible work arrangements that support work‑life harmony. Join us to accelerate your career while helping customers turn complex security challenges into streamlined, automated success.