Customer Success Manager, Enterprise - Central

Customer Success Manager, Enterprise - Central at Chainguard is a high‑visibility role that drives adoption, value realization, and long‑term partnership for our largest enterprise customers across the Central region. As the trusted advisor for mission‑critical security workloads, you will shape the customer journey from onboarding through renewal, ensuring that every engagement translates into measurable security posture improvements and ROI. Your strategic influence will accelerate Chainguard’s market leadership in supply‑chain security, directly impacting revenue growth and brand advocacy. With a clear path to senior leadership, you’ll expand your expertise across product strategy, cross‑functional collaboration, and enterprise account expansion, positioning yourself for future roles such as Director of Customer Success or Global Account Lead.

**Key Responsibilities & Skills**
- Own the end‑to‑end success lifecycle for 10‑15 enterprise accounts, guiding onboarding, adoption, and renewal phases.
- Conduct quarterly business reviews that surface security metrics, risk reduction outcomes, and expansion opportunities.
- Partner with Sales, Product, and Engineering to translate customer feedback into roadmap enhancements and new feature rollouts.
- Develop and execute tailored success plans that align Chainguard’s solutions with each customer’s compliance frameworks (e.g., SOC 2, ISO 27001, NIST).
- Leverage data‑driven insights from our SaaS platform to proactively identify churn risks and upsell possibilities.
- Champion best practices in cloud‑native security, container scanning, and SBOM management through workshops and executive briefings.
- Report directly to the VP of Customer Success, collaborating with a distributed Remote team of CSMs, Solutions Engineers, and Support Specialists.

Required skills include deep knowledge of cloud security, container orchestration (Kubernetes, Docker), and CI/CD pipelines, strong analytical abilities, and exceptional communication and negotiation prowess. You thrive in a fast‑paced, Remote environment, balancing strategic thinking with hands‑on execution.

Why Join Chainguard? We are a purpose‑driven, Remote‑first company where security is a shared responsibility and innovation is celebrated. Our culture prizes curiosity, collaboration, and continuous learning, offering generous professional development budgets, mentorship programs, and access to industry conferences. As the demand for supply‑chain security skyrockets, your role as Customer Success Manager, Enterprise - Central will be pivotal in shaping the future of secure software delivery. Join a visionary team that empowers you to make a tangible impact, advance your career, and champion the next generation of security solutions.