Manager II, Customer Success

As a Manager II, Customer Success at Samsara, you will lead a high‑performing team of Customer Success Managers to ensure our enterprise clients unlock the full value of our IoT‑powered fleet management platform. This role sits at the intersection of data intelligence, cloud services, and industrial SaaS, directly influencing customer retention, expansion, and product adoption across the United States, Remote workforce. You’ll partner with product, sales, and engineering to translate complex telemetry into actionable insights, driving measurable ROI for customers and fueling Samsara’s growth in the fast‑evolving IoT and satellite communication markets. With a clear path to senior leadership, you’ll shape strategy, mentor emerging talent, and scale best‑in‑class success processes that become benchmarks for the industry.

- Own end‑to‑end customer lifecycle, from onboarding through renewal and expansion, ensuring adoption of data‑driven fleet management solutions.
- Analyze usage patterns and KPI trends to proactively identify upsell opportunities and mitigate churn risk.
- Coach and develop a distributed team of CS managers, setting performance metrics, conducting regular reviews, and fostering a culture of continuous improvement.
- Collaborate with product and engineering to relay customer feedback, influence roadmap priorities, and champion feature enhancements.
- Lead cross‑functional initiatives that integrate business intelligence, cloud data services, and enterprise software to solve complex operational challenges for clients.
- Deliver executive‑level business reviews, translating technical data into strategic recommendations that align with customers’ operational goals.
- Report to the Director of Customer Success, partnering with sales, support, and professional services to align on goals and drive seamless customer experiences.

Joining Samsara means becoming part of a purpose‑driven, fast‑growing IPO‑ready company that values curiosity, ownership, and impact. You’ll work remotely from anywhere in the United States, United States, Remote, while tapping into a global network of experts shaping the future of industrial IoT. We invest heavily in professional development—offering mentorship programs, leadership training, and tuition reimbursement—to accelerate your career trajectory. As the industry pivots toward real‑time data and predictive analytics, your role will be pivotal in helping customers transform operations, reduce emissions, and achieve safety excellence. Experience a collaborative culture that celebrates innovative thinking, rewards results, and provides the tools you need to thrive in a cutting‑edge, data‑centric environment.