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Customer Success Manager (CSM)
EmergentBengaluru, Karnataka, India
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Posted on: 21 Oct 2026
Phewnix Understanding of the Job
The actual job requirements can be found on the career page when you apply.
The Customer Success Manager (CSM) at Emergent is the trusted advocate who turns product adoption into measurable business outcomes for our fast‑growing portfolio of enterprise clients. Based in Bengaluru, Karnataka, India, you will own the post‑sale journey—onboarding, value‑realization, renewal, and expansion—ensuring each customer experiences the full impact of Emergent’s AI‑driven solutions. Your strategic guidance will directly influence client retention rates, revenue growth, and our reputation as a market leader in intelligent automation. With a clear path to senior leadership, this role offers rapid advancement into Head of Customer Success or regional strategy positions as you scale impact across an expanding client base.
Key Responsibilities & Skills
- Drive end‑to‑end onboarding, guiding customers through integration, configuration, and training to achieve first‑value milestones.
- Monitor health scores, usage analytics, and NPS, proactively addressing churn risks and identifying upsell opportunities.
- Conduct quarterly business reviews, translating data insights into actionable roadmaps that align with client KPIs and Emergent’s product roadmap.
- Collaborate with Sales, Product, and Engineering to relay feedback, influence feature prioritization, and ensure seamless issue resolution.
- Lead cross‑functional success teams, mentoring junior CSMs and coordinating with support specialists to deliver a unified customer experience.
- Utilize CRM (Salesforce) and customer success platforms (Gainsight, Totango) to track engagement, forecast renewals, and report performance metrics to senior leadership.
- Exhibit strong communication, problem‑solving, and relationship‑building skills, with a proven ability to translate technical concepts into business value for C‑suite stakeholders.
Why Join Emergent & Benefits
Emergent’s culture is built on curiosity, collaboration, and a relentless focus on delivering transformative outcomes for clients navigating digital disruption. As a CSM, you’ll work in a high‑energy, data‑driven environment that celebrates innovation and continuous learning—supported by mentorship programs, certifications, and access to cutting‑edge AI tools. You’ll be at the forefront of a booming industry, shaping how organizations adopt intelligent automation to accelerate growth. Our flexible work policies, wellness initiatives, and vibrant Bengaluru campus foster work‑life harmony, while stock options and performance‑based incentives align your success with the company’s trajectory. Join us to accelerate your career, make a tangible impact on global enterprises, and grow with a visionary leader in the tech ecosystem.
Key Responsibilities & Skills
- Drive end‑to‑end onboarding, guiding customers through integration, configuration, and training to achieve first‑value milestones.
- Monitor health scores, usage analytics, and NPS, proactively addressing churn risks and identifying upsell opportunities.
- Conduct quarterly business reviews, translating data insights into actionable roadmaps that align with client KPIs and Emergent’s product roadmap.
- Collaborate with Sales, Product, and Engineering to relay feedback, influence feature prioritization, and ensure seamless issue resolution.
- Lead cross‑functional success teams, mentoring junior CSMs and coordinating with support specialists to deliver a unified customer experience.
- Utilize CRM (Salesforce) and customer success platforms (Gainsight, Totango) to track engagement, forecast renewals, and report performance metrics to senior leadership.
- Exhibit strong communication, problem‑solving, and relationship‑building skills, with a proven ability to translate technical concepts into business value for C‑suite stakeholders.
Why Join Emergent & Benefits
Emergent’s culture is built on curiosity, collaboration, and a relentless focus on delivering transformative outcomes for clients navigating digital disruption. As a CSM, you’ll work in a high‑energy, data‑driven environment that celebrates innovation and continuous learning—supported by mentorship programs, certifications, and access to cutting‑edge AI tools. You’ll be at the forefront of a booming industry, shaping how organizations adopt intelligent automation to accelerate growth. Our flexible work policies, wellness initiatives, and vibrant Bengaluru campus foster work‑life harmony, while stock options and performance‑based incentives align your success with the company’s trajectory. Join us to accelerate your career, make a tangible impact on global enterprises, and grow with a visionary leader in the tech ecosystem.
Job Overview
Salary:
Not disclosed
JOB TYPE:
Not specified
Experience:
Not mentioned
Job Location:
Bengaluru, Karnataka, India
Job Level:
Not specified
Education:
Graduation
