Customer Success Manager, Southern Europe

The Customer Success Manager, Southern Europe at Anthropic in Paris, France is the catalyst that turns cutting‑edge AI breakthroughs into real‑world value for our enterprise partners across Italy, Spain, Portugal and the French‑speaking market. You will own the end‑to‑end journey of high‑growth customers, ensuring they extract maximum ROI from Anthropic’s generative AI platforms while championing their feedback to shape product roadmaps. By aligning technical adoption with strategic business outcomes, you directly influence Anthropic’s market leadership in responsible AI and accelerate the region’s digital transformation. This role offers a clear path to senior leadership, with opportunities to expand into regional headcount planning, partnership strategy, or global Customer Success leadership as Anthropic scales throughout Europe.

- Drive onboarding, training and adoption programs that reduce time‑to‑value for enterprise AI deployments.
- Serve as the trusted advisor for a portfolio of 15‑20 strategic accounts, conducting quarterly business reviews and executive briefings.
- Collaborate with Engineering, Product, and Data Science to translate customer use‑cases into feature enhancements and new solutions.
- Monitor health metrics, churn risk and expansion opportunities, leveraging CRM and analytics tools to forecast growth.
- Lead cross‑functional workshops that embed responsible AI practices into client workflows and governance models.
- Resolve escalations swiftly, balancing technical depth with strong communication to maintain high satisfaction scores.
- Report to the Head of Customer Success, contributing insights to regional strategy and sharing best practices with the broader European team.

Joining Anthropic means becoming part of a purpose‑driven organization where safety, ethics and groundbreaking innovation are core values. Our Paris office fosters a collaborative, inclusive culture that encourages curiosity, continuous learning and bold experimentation. You will have access to world‑class AI research, mentorship from industry pioneers, and a structured career development program that includes certifications, leadership workshops and internal mobility across product and market functions. As AI reshapes every sector, the Customer Success Manager, Southern Europe role sits at the forefront of this transformation, offering you the chance to shape the future of responsible AI adoption while advancing your own professional trajectory in a high‑impact, fast‑growing environment.