Senior Customer Success Manager

As a Senior Customer Success Manager at Zeta Global in Hasselt, Belgium, you will be the strategic champion for our enterprise clients, ensuring they unlock the full value of our data‑driven marketing platform. You act as the trusted advisor who drives adoption, expands usage, and turns insights into measurable business outcomes, directly influencing Zeta Global’s market leadership in the digital advertising ecosystem. This role sits at the nexus of product, sales, and analytics, giving you visibility across the organization and the ability to shape the roadmap for next‑generation customer experiences. With a clear path to senior leadership, you will grow your influence from managing a portfolio of key accounts to steering cross‑functional initiatives that scale success across regions.

- Own the end‑to‑end customer journey, from onboarding through renewal, delivering proactive value‑add sessions that boost product adoption and ROI.
- Conduct quarterly business reviews, leveraging data analytics and AI‑powered insights to identify upsell and cross‑sell opportunities that align with client growth objectives.
- Partner with product and engineering teams to relay client feedback, prioritize feature enhancements, and pilot new solutions, ensuring Zeta Global remains at the forefront of marketing technology.
- Lead a dedicated success team, providing coaching, performance metrics, and career development plans that elevate team capability and engagement.
- Resolve escalations swiftly, applying strong problem‑solving skills and a deep understanding of SaaS, MarTech, and omnichannel campaign management.
- Track and report key success metrics (NPS, churn, expansion revenue) to senior leadership, translating data into actionable strategies.
- Foster long‑term relationships with C‑level stakeholders, positioning Zeta Global as a strategic partner in their digital transformation journey.

Reporting to the Director of Customer Success, you will collaborate closely with sales, product, and data science colleagues in a fast‑paced, innovation‑driven environment. The ideal candidate combines a proven track record in enterprise SaaS customer success with exceptional communication, analytical acumen, and a passion for turning complex data into clear business value.

Joining Zeta Global means becoming part of a culture that celebrates curiosity, collaboration, and continuous learning. Our Hasselt office is a hub for talent that thrives on data‑centric decision making and disruptive thinking, offering you access to cutting‑edge AI tools, global mentorship programs, and a clear roadmap for career advancement—from senior management to executive leadership. As the industry accelerates toward personalized, omnichannel experiences, your role will be pivotal in shaping how brands connect with consumers at scale. Experience a supportive environment that rewards impact, encourages innovation, and provides the resources you need to drive both client success and your own professional growth.